Each item is hand-packed with care and attention, then sent to you in discreet outer packaging with no mention of Hanratty Jewellers on the outside. So if you’re ordering a gift, or planning a surprise, you can be safe in the knowledge it will remain a secret!

Standard Delivery:
Free on orders over £100, £4.95 for orders under £100
- Delivery is within 3-5 working days  Your order will be delivered by Royal Mail
- You will be notified when your order is dispatched and provided with a tracking link

Next Day Delivery:
Free on orders over £200, £8.95 for orders under £200
- Northern Ireland & UK addresses only
- Order before 12 noon Monday to Friday for next day delivery*
- Your order will be delivered by Royal Mail
- You will be notified when your order is dispatched and provided with a tracking link

Please note, not all of our items will be available for next day delivery such as engraving, sizing, special instructions**.

Click & Collect:
Free on all orders

- Buy your items online and collect in store within 2-3 working days
- You will be notified when your order is ready for collection

Republic of Ireland Delivery:
Free on orders over £100, £7.95 for orders under £100

• Standard delivery only
• Your order will be delivered by An Post
• You will be notified when your order is dispatched and provided with a tracking link

Delivery Terms & Conditions

**Delivery Exceptions
We are unable to provide next day delivery on Items that require special instructions such as engraving or sizing.
On some occasions, we may have to order your item direct from our suppliers. In this instance, we will contact you to update you on your order progress and timeframe for when to expect your order.

*Next day delivery schedule is as follows:

Orders placed before 12 noon Monday to Friday will be delivered the next working day.

Orders placed after 12 noon Monday to Friday will be delivered in 2 working days.
Orders placed on Saturday & Sunday will be delivered on Tuesday.

Returns Policy

After receiving your parcel, if you are not 100% happy with your purchase simply send it back and we will be more than happy to give you a full refund or an exchange. Please ensure that the item is in its original packaging and accompanied by your proof of purchase. The items must be returned to us unworn within 30days.

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

Please post your items back to the below address:

Hanratty Jewellers
7 Cardinal O’Fiaich Square
Crossmaglen
Newry
Co. Down
N. Ireland
BT35 9AA

Please ensure that any items returned to us are securely packaged as we will not accept liability for items lost or damaged in transit for return or exchange. We would recommend when posting any items back to us to do so via recorded delivery and to obtain a receipt for your records. You are responsible for returning the item back to us and the return postage charge. Please do not hesitate to contact us if you have any queries regarding our returns policy.

Please note, this refund policy applies only to orders placed through our website and does not apply to items purchased in store.

Guarantee

We trust all our products to be of the highest quality and will guarantee everything against manufacturing defects. Please ensure to retain your proof of purchase and guarantee booklet enclosed within the product box as this acts as your full manufacturing warranty. If your item has a manufacturing defect, please contact us to arrange return. These rights are additional to and do not detract from your statutory rights.